System record
- Agent confirmedBooking for Tuesday
- System recordedBooking created
- Sent to your teamCall summary
Voice AI that answers your calls and does the work behind them.
Accelevate handles bookings, answers questions and takes messages in the systems your team uses. It follows your business rules and hands calls to your team when needed.
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Request a demo
A 30-minute conversation about your calls, your systems and where Accelevate would fit.
Request
Checked
Completedsystem updated
Transfer to your teamwhen requested or required by your rules
What changes
Calls stop being the thing your team does between everything else
For your callers
- Answers drawn from your approved information
- Bookings, questions and messages handled during the call
- A route to your team when a person is needed
For your team
- Booking details recorded in your system
- Call summaries with the relevant details
- Callback requests become to-dos with contact details and context
Call records
Call records and follow-up, ready for your team.
What the agent said, what changed in your system and what reached your team are recorded separately and reviewed together. Requests for follow-up become tasks with the details your team needs.
Call review
- What was saidconversation reviewed
- What changed in your systembooking confirmed in the record
- What reached your teamsummary delivered
When follow-up is needed
Callback requestedTo-do
- Contact details attached
- Reason for the call noted
- Added to your team's to-do list
Works from your business information
Answers draw on your services, opening hours and information from connected systems.
Shows what actually happened
Recorded actions sit beside what the agent said, and both are reviewed.
Keeps follow-up organised
Requests for follow-up become tasks with the details your team needs. A live transfer is different: that call goes to a person straight away.
Why it holds up
A natural voice is only the start.
A dependable agent needs to follow your business rules, complete tasks accurately in your systems and recognise when your team should take over.
Built by a team that knows the space
Our team has deployed voice AI across more than 200 locations in clinical and enterprise settings. That experience, and doctoral research in user experience, shapes how Accelevate is built.
Access and actions follow your rules
- System accessOnly what the work needs
- ActionsOnly what is approved
- HandoverA defined path to a person
- Outside the approved scopeNot permitted
Tested before it goes live
Simulated calls built from your workflows: agreed questions, interruptions, unclear requests and the moments a person should take over. We check what was said, what changed in your systems and what reached your team, then refine and retest.
Reviewed and refined after launch
We review calls to understand what was said, which tasks were completed and where your team took over. We use these reviews to improve the workflow and test updates before release.
Your data handled properly
Hosted in Australia. Separated, encrypted and access-controlled, and kept only as long as agreed. Designed in line with the Australian Privacy Principles, with data-handling documentation available for your review.
Let's talk about your incoming calls
A 30-minute conversation about your calls, your systems and where Accelevate would fit.
Book a free discovery call